Privacy Policy

Greenfingers Charity recognises and understands that your privacy is very important. We want you to know that we are committed to protecting your privacy and that we will handle your personal information with respect. Any information you give us will be held securely and processed only in accordance with the data protection principles of the Data Protection Act.

Please read this policy carefully to understand how we collect, use and store your personal data. If you have any queries about our privacy policy, please contact us at www.greenfingerscharity.org.uk or call us on 01494 674749.               

HOW WE COLLECT INFORMATION ABOUT YOU.

We may collect and store information about you whenever you interact with us. For example, when you make a donation, register for an event, submit an enquiry or engage with us on social media. These may be supplied in writing via email, telephone, online forms on the Greenfingers Charity website or any of our social media platforms.

We will always tell you when we are going to store information and give you an opportunity to opt out at any time.
 

WHAT INFORMATION WE COLLECT

When you interact with us, perhaps by filling in forms or making a donation, we may ask you to give us your name, address, email address, telephone number, social media account name or website address.

To ensure that the data we hold is accurate and up to date, we may occasionally use information sources that are in the public domain to verify your details, such as address and telephone number.

We may collect some, or all, of this information when you visit our website, depending on how you use it. We also monitor how people use our website so we can improve it. However, you can use our website without giving us any personal information and we won't know who you are.

If you visit our site anonymously, we may however still record information about:

  • the areas of the website you visit
  • the amount of time you spend on the site
  • whether you are new to the site, or have visited it before
  • how you came to our website – for example, through an email link or a search engine
  • the type of computer, browser, network location and internet connection you use.

We do this by using cookies, which you can learn more about by reading our cookie policy.

 

HOW WE USE YOUR INFORMATION

Greenfingers Charity will collect data from you to process your donation, personalise your supporter experience or provide information you have requested. We may use your data to comply with our administrative duties, financial regulations and the law.

Personal details collected this way will only be used to provide you with information you would reasonably expect or have agreed to. This will provide you with information relating to your personal involvement with the charity, or to provide you with information relating to our work, charitable activities and/or fundraising activities, unless you have opted out of these types of communication.

We promise to make all reasonable efforts to keep your details secure and will only share them with suppliers or professional agents working on our behalf, for example professional fundraising organisations sending out letters of appeal.

 

DISCLOSURE OF INFORMATION

Except as required by law we will never share or sell your details with other organisations to use for their own purposes.

We may engage with 3rd parties to undertake data cleansing on our behalf.

We may need to pass the names of event attendees to event organisers, which will be explicitly for the purpose of the event and no contact information will be shared with the event organiser without the consent of the event attendee.

We will only collect financial information in order to process financial transactions. We will not retain financial details on our database.

We may also share limited information with our service providers who help us to prepare our communications.

 

GOOGLE ANALYTICS

This site uses Google Analytics (www.google.com/intl/en_uk/analytics) to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.

 

HOW WE PROTECT AND STORE YOUR PERSONAL INFORMATION

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary. When your information is no longer needed it will be archived or permanently destroyed.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.

If you are a volunteer for us, we may ask you for additional information to the usual contact details. This is to ensure we take account of your personal circumstances or wishes when we offer you volunteering opportunities.

If you begin employment with us, we will put together a file about your employment. We keep the information in this file secure, and will only use it for matters that apply directly to your employment.

Once you stop working for us, we will keep this file according to our record retention guidelines. You can contact us to find out more about this.

 

YOUR CONSENT

By giving us your personal information, you consent to us collecting and using that information in the ways that we describe in this privacy policy and/or that you have specifically consented to. We will always tell you when we are going to store information and will give you the opportunity to opt out at any time.

If you wish to withdraw your consent for Greenfingers Charity to use your data for all or part of the activities listed above, you can do so at any time using the contact details listed below or by visiting the “Contact Us” page of our website: www.greenfingerscharity.org.uk.

 

MARKETING CONSENT

We will only send you marketing information by e-mail, SMS, or phone if you have given us specific consent. If you withdraw your consent and then subsequently opt in, then your most recent preference may supersede.

If you have responded to a letter of appeal, you may also receive fundraising mail, which you can opt out of at any time.

You can opt out of us using your personal details for marketing at any time either by calling us on 01494 674749, or by e-mail to info@greenfingerscharity.org.uk or writing to Greenfingers Charity.

 

HOW TO FIND OUT OR CHANGE PERSONAL INFORMATION WE HOLD ABOUT YOU

You can request details of the personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information we hold on you, in the first instance please write to: 

Greenfingers Charity, 23 Gregories Road, Beaconsfield, Bucks, HP9 1HH 

Alternatively send an email to info@greenfingerscharity.org.uk or telephone 01494 674749

If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, please get in touch as soon as possible.

If you have any complaint about the way in which your information has been collected, used or stored, you can contact us by referring to our formal complaints procedure, found on the Complaints page on our website. 

 

Our privacy policy may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.

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